Improvements to the way Auto Glass Claims (AGC) Handle NZI and Lumley Invoices
Invoice processing and payment
- AGC has introduced an online portal to speed up the validation of policies with the IAG team. This replaces the manual method that in some cases was taking a long time.
- AGC has increased their resources to make sure all independent windscreen repairers are paid in a reasonable timeframe, while we improve our internal systems.
Please note that to ensure invoices are accepted and paid in a timely matter, we need independent repairers to provide the following information:
- NZI or Lumley policy number (a cover number can be accepted in many cases).
- Policy holder or insured party name.
- Vehicle registration number, make, model, and year.
- Detailed description of any parts or services supplied; and for windscreens or any other glass parts, the applicable wholesale or manufacturers part number.
- Fully itemised breakdown of all invoice costs.
For accounting and tax purposes, invoices must be invoiced to either NZI or Lumley and the repairer must submit these to nziclaims@autoglassclaims.co.nz.
Pre-job quote
- We’re also introducing an optional pre-job quote process, which will give independent windscreen repairers the confidence to proceed with a repair job with the knowledge that the quoted price will be accepted for payment once the final invoice is submitted.
- The pre-job quote is an optional process that many independent repairers have asked us to start. Repairers can continue to submit invoices post job for assessment and processing and bypass the quote process if they wish.
For a pre-job quote, repairers will need to email nziquotes@autoglassclaims.co.nz.
A separate letter has been sent to all independent repairers to let them know about this new option.
