General enquiries

Phone 0800 694 222
From outside New Zealand +64 9 969 6000 (9am – 5pm NZEST)

NZI Private Bag 92130 Auckland 1142

Your claim

If you’re having difficulty getting in touch with your broker about a claim, please call NZI directly.
Ph 0800 2BROKER (0800 227 653)

Media enquiries

For media enquiries, please visit the IAG website.

Travel emergency assistance

Emergency help is available 24 hours a day, 365 days a year, wherever you’re travelling in the world.

Simply phone our collect call (reverse charge) phone number for assistance:

+ 64 9 969 5550.

Emergency assistance is for emergencies only. For all other claims, please contact us on your return to New Zealand.

Advice is available for all services related to medical and hospital, repatriation, legal expenses, evacuation and travel. With a medical emergency, you or the doctor or hospital treating you may contact emergency assistance for 24-hour emergency advice. If you are hospitalised, require emergency air transportation (or repatriation) back home or have to curtail your travel, you must contact emergency assistance.

When you call we require your name, your policy number and selected plan or destination, details of your emergency, and a contact phone number.

Complaints service

At NZI we’re committed to providing a high-quality service to our customers.
But if things do go wrong, we look to identify and correct any mistake as quickly and efficiently for you as possible.
Find out more about our process for resolving complaints 

Insurance fraud

Insurance fraud costs every policy holder.
You can help by reporting suspected fraudulent activity.
Information provided will be held in the strictest of confidence.
Ph 0800 FRAUDLINE (0800 372 835)
Post to: Fraud Manager Private Bag 92130 Auckland 1142


If you're a non-contracted supplier, you can email claim related invoices to Be sure to include the claim reference in the subject line of your email