We’ve made an important change to our auto glass claims payment and documentation process, which is managed by Auto Glass Claims Limited (AGC).

All repairers now must confirm and document the recalibration status of the Advanced Driver Assistance Systems (ADAS) of the vehicle, when submitting an invoice following a repair, replacement, removal and/or refit of a windscreen.

This change follows a thorough review of windscreen claims carried out by IAG recently. The review identified a number of vehicles that had ADAS technology which required recalibration following the windscreen work but did not appear to have been recalibrated, or there wasn’t supporting documentation to prove it had taken place.

We have included some FAQs around the new requirement and process below, however if you have any further questions, please contact the Claims Partnerships team.

FAQs

  • What is ADAS?

Advanced Driver Assistance Systems (ADAS) are electronic systems that assist drivers in driving and parking functions, enhancing both driver and vehicle safety. These computerised systems work with sensors and cameras to calculate the distance from other cars, objects and people, and they often form part of modern vehicles’ windscreens which enables the forward-facing camera.

  • Why is the recalibration necessary?

To ensure customer safety at all times, a recalibration to an ADAS system must be completed to the motor vehicle manufacturer’s specification following any repair, replacement, removal and/or refit of a windscreen, particularly with systems where the forward-facing camera is connected to a windscreen.

The forward-facing camera provides data on the position of objects and the software identifies and predicts where the car is relative to its environment. If the position of the camera is moved during a windscreen repair, replacement, removal and/or refit, this may result in an incorrect function of the ADAS system.

  • What did IAG do after identifying those vehicles as part of the review?

We contacted the repairers to confirm the recalibration status of those vehicles. We asked them to confirm whether the recalibration was completed, and if it wasn’t, to contact the customer and arrange for it to be completed or confirm that a recalibration was not required.

In the instances where we were unable able to engage with the repairer directly and the vehicle recalibration status was still undetermined, we contacted brokers of those potentially affected customers to inform about this issue.

  • Who pays for recalibration?

IAG will pay fair and reasonable costs directly relating to the recalibration of ADAS systems present on our insured’s vehicle following a windscreen repair, replacement, removal and/or refit.

  • Will this change affect payment of windscreen claims?

No, this will not impact payment at all.