A timely reminder: Ensuring a great claims experience

With all of the recent weather events and resulting claims, we wanted to take the opportunity to remind you of some key steps in logging and managing your claims to ensure they get to the right place as quickly as possible.

New Claims

Please ensure the subject line includes the following:

New Claim | Policy Number | You can also include other relevant information e.g. client name

It’s critical that the words ‘New Claim’ are consecutive and uninterrupted (e.g.  please don’t use ‘New Motor Claim’ otherwise our system won’t pick it up).

Existing Claims

Please ensure the subject line includes the existing claim number reference as a minimum and the client’s name if you wish.

Please avoid referencing any other claim number in the subject line as this can confuse our system’s automation.

How to contact us about a claim?

Broker Claims

(unless otherwise specified below)

NZbrokers Claims

Onesurance Claims

Liability Claims

Marine Claims

Windscreen Claims

Call us

0800 2 Broker (0800 227 6537)

Thank you for your help in ensuring the emails get to the right place. If you have any questions, please contact your Claims Relationship Manager.