Supporting our customers and broker partners through COVID-19

At all COVID-19 Alert Levels, essential services remain up and running. Insurance is classified as an essential service, so we will be here for you.

We understand life and business has changed for many of our customers. Please talk to your broker about options that may be available if you or your business are facing financial hardship.

NZI is working closely with our broker partners, so please contact your broker in the usual way for any queries or to make a claim.

Frequently asked questions:

These Frequently Asked Questions will continue to be updated as we learn more and respond to the evolving COVID-19 situation.

MOTOR VEHICLE

We would not decline a claim solely on the basis of an expired WOF/COF. However, if there are road worthiness issues, and those road worthiness issues directly caused an accident, then we may not accept the claim. It is your responsibility to ensure your vehicle is maintained and in roadworthy condition. Please remember to get your WOF/COF as soon as you can after the government restrictions are over - we want all our customers to be driving safe vehicles.

This service is being treated as essential, vehicles involved in an accident or broken down will be towed back to your home or to a secure location.

HOME AND CONTENTS

Inspections and other measures to make the property look lived-in should be completed as soon as possible after the government removes social distancing measures and it is safe to do so.  In the meantime, we won’t decline cover or seek to decline a claim for failure to inspect and attend to maintenance which can’t be completed during the lockdown period.

We’ll automatically extend cover on the same terms without the restriction applying for a further 30 days after the end of the COVID-19 Alert Level 4 period to allow you to consider your options.  Please contact us after the Alert Level 4 period has ended if you need to extend cover longer than this.

We’ll automatically extend cover on the same terms without the restriction applying for a further 30 days after the end of the COVID-19 Alert Level 4 period to allow you to consider your options.  Please contact us after the Alert Level 4 period has ended if you need to extend cover longer than this.

The work to meet these requirements should be completed as soon as possible after the government removes social distancing measures and it’s safe to do so.  Keep a record of any communication you have with contractors regarding the change in dates.  In the meantime, you won’t be penalised for not having completed the repairs before now. We’ll continue to cover you on the same terms as before the lockdown for a further six months. An underwriter will contact you (or your broker) after the COVID-19 Alert Level 4 period has ended to discuss your situation.

The work to meet these requirements should be completed as soon as possible after the government removes social distancing measures and it’s safe to do so.  Keep a record of any communication you have with contractors regarding the change in dates.  In the meantime, you won’t be penalised for not having completed the repairs before now. We’ll continue to cover you on the same terms as before the lockdown started for a further six months. An underwriter will contact you (or your broker) after the COVID-19 Alert Level 4 period has ended to discuss your situation.