Supporting our broker partners and customers through COVID-19

Talk to your broker about NZI support

NZI has been supporting New Zealand businesses for over 160 years and we’ll continue to do so during these challenging times. 

We understand this situation may be causing difficulties for many of our customers, and we’ve made changes to ensure we address your needs. We encourage you to talk to your broker about options that may be available if your business is facing financial hardship.

We’ve also created an FAQ section below to help answer your questions.  

NZI is working closely with our broker partners, so for all other queries please contact your broker in the usual way.

Maintaining business continuity

We know the importance of our role in keeping the economy moving, so we’re also doing all we can to ensure payments to customers and suppliers are flowing as quickly as possible. 

Frequently asked questions

Can I make a claim while the COVID-19 alert levels are in place?

Yes, please contact your broker. They will guide you through the process from start to finish.

My tenant is unable to pay their rent due to changes in their circumstances because of the COVID-19 pandemic.  Does my policy cover for me for loss of rent in this situation?

No. Loss of rent only covers you following damage to the home, unless you have taken an optional benefit giving cover for non-payment of rent after termination of the tenancy (eviction of tenants). The tenant might be entitled to financial support from the government during this time. They can visit for more information.  

My tenant has left suddenly to return home whilst they are still able to. Does my policy cover for me for loss of rent in this situation?

If your policy provides cover for tenants vacating without giving the required notice, you’ll be covered for up to a set number of weeks’ rent.

I’m selling my house and the settlement date has changed.  What do I need to do to remain covered?

If the settlement date for your house has changed, please contact us so we can amend it to the revised date.

I now do my office work from home rather than my normal place of work.  Am I still covered if something happens?

Home and Contents policies will continue to cover loss or damage to your home while it is used as a home office.  The liability section of your policy doesn’t cover you for any business activity. If you’re doing other work from home, like manufacturing or trades work, please contact us to discuss cover.

My employer has given me work equipment to use while I am working from home.  Does my contents policy cover this if something happens to it?

Your employer should have cover for their equipment.  The liability section of your contents policy may provide cover if you cause damage to the equipment and are legally liable for this.