delighted to be named ‘Insurer of the Year’ in the 2016 Kantar TNS
“As a leading insurance company for over 150 years we
are thrilled that brokers throughout New Zealand have voted NZI as Insurer of
the Year,” says Travis Atkinson, Executive General
Manager for NZI.
“This acknowledgement comes at a particularly poignant
time as we face the challenges brought about by the recent earthquake.
Supporting brokers and their customers through this difficult time is our
absolute priority, and I’m proud of the efforts of the NZI team as they help
people get their lives back on track and businesses back up and running.”
“The earthquake is yet another reminder of the risks
we face in New Zealand, and the important role insurers play in the economic
prosperity of our country. We’re focused on providing customers with security
and peace of mind, so it is absolutely vital that we maintain disciplines
around understanding and pricing appropriately for risk with the uncertainly
that the future brings.
The annual survey, run by NZI, QBE and
Vero, is aimed at seeking broker feedback on the New Zealand insurance industry.
insurers, it’s important that we keep pace with the needs of our brokers, and
continually gauge how well we’re meeting their needs. Brokers are the
cornerstone of our business and the fact that they’ve placed NZI ahead of our
competitors is valuable recognition,” he says.
2016 Kantar TNS
The survey highlighted a number of high
priority industry challenges for insurers: differentiating your offering in an
increasingly competitive and price sensitive market; keeping up to date with
the changing environment; increasing legislative changes; using technology to
enhance customer experience; investing in and retaining skilled people; and keeping
up with technological change.
NZI was also more strongly recognised for supporting
the community, providing comprehensive solutions and superior service, and
building strong partnerships. NZI has a number of long standing community
partnerships and key sponsorships including First Foundation Scholarships, the Christchurch
Art Gallery and the Sustainable Business Network.
The research was undertaken as a syndicated study with
involvement from the three major insurers and carried out by independent
research agency TNS. A total of 746
industry members participated in the survey.