• Our brokers

    For enquiries about new or existing insurance cover with NZI, or any claims,
    our brokers are the first port of call. Please contact your broker or use our online tool
    to help find one.
     
    Find a broker

    If you’re having difficulty getting in contact with your broker about a claim, please call NZI directly.
     
    Ph 0800 2BROKER (0800 227 653) 
     
        

    Emergency assistance

    Emergency help is available 24 hours a day, 365 days a year, wherever you’re travelling
    in the world.
     
    Ph 0064 9 969 5550
     
    Find out more about Emergency assistance.
  • General enquiries

    Ph 0800 694 222
     
    International 0064 9 969 6000
    (9am – 5pm NZEST)
     
    Post to: NZI
    Private Bag 92130
    Auckland 1142
     
     

    Media enquiries 

    For media enquiries, please contact:

    Craig Dowling
    Ph 021 615 663 
    Email craig.dowling@iag.co.nz

    Or 
     
    Denise Bailey
    Ph 029 969 3549
    Email denise.bailey@iag.co.nz
     
     

    Sponsorship enquiries

    Please contact Amanda Watts. You can
    also read more about sponsorship at NZI.
     
     

    Career opportunities

    Start an exciting new career with us.
    We offer flexibility and work-life balance, opportunities to train and develop, and the chance to help out in the community. Find out more about careers at NZI
  • Complaints service

    At NZI we’re committed to providing a
    high-quality service to our customers.
    But if things do go wrong, we look to identify
    and correct any mistake as quickly and efficiently as possible.
     
    Find out more about our process for
    resolving complaints
     

    Insurance fraud

    Insurance fraud costs our local community and every policy holder. While most claims are legitimate, a small number are suspicious and referred to investigators.
    You can help prevent insurance fraud by reporting it.
     
    Ph 0800 FRAUDLINE
    (0800 372 835)
     
    Post to: Fraud Manager
    Private Bag 92130
    Auckland 1142