Canterbury Earthquake

Last updated: Friday 11th May, 1230hrs 
We will be posting regular updates here so please continue to check or call your broker for further information.     

Rebuild or repair factsheet – May 2012
Earthquake claimant newsletter – April 2012
Flowcharts of the earthquake claims process
Earthquake claimant newsletter – March 2012
Earthquake claimant newsletter – February 2012
Next steps for NZI’s Canterbury customers in the residential land zones 01 February 2012
Earthquake claimant newsletter – November 2011
Are you in the residential red zone and confused by the terms in your settlement offer?
Next Steps For NZI Customers in the Residential Green Zone 28 October 2011
Earthquake claimant newsletter - October 2011
Residential red zone advertisements
Earthquake claimant newsletter - August 2011
Update for earthquake claimants
Government releases latest Christchurch land information
Underwriting changes following June 13 aftershocks
NZI Earthquake Claim Pack 
Insurance
What is covered under your policy? 
Useful Links
Key Contacts

Rebuild or repair factsheet – May 2012
We've developed a factsheet that outlines the factors affecting whether homes in the residential red zones can be repaired or need replacing. Click below to read the factsheet.

Read more>>

Earthquake claimant newsletter – April 2012
Click through to read an update an update on all land zones and articles on: green-zoned hills properties, factors affecting whether your home can be repaired or needs replacing, alternative accommodation benefits and retaining walls.

Read more>>

Flowcharts of the earthquake claims process
We've produced some handy flowcharts that illustrate the claims process for customers with earthquake claims.

Click here to see the claims process for repairs and rebuilds.
Click here to see the process for non-EQC claims, such as damage to driveways, paths and fences.

Earthquake claimant newsletter – March 2012
Click through to read an update on Technical Category 3 (TC3) along with some FAQs supplied by EQC. Information on the white zone and TC2 is also included.

Read more>>

Earthquake claimant newsletter – February 2012
Click through to read about the areas we are working in from 1 February, and also the numbers of repairs and new house builds we aim to complete each month.

Read more>>

NEXT STEPS FOR NZI'S CANTERBURY CUSTOMERS IN THE RESIDENTIAL LAND ZONES 01 February 2012

Click here to view a copy of a recent advertisement that outlines next steps for NZI customers in the residential green, orange, red and white land zones, as well as next steps for customers with non-EQC claims.
This ad ran in The Press on 11 and 14 January, The Star on 11 and 13 January and the Mainland Press on 13 and 18 January.

Earthquake claimant newsletter – November 2011
Click through to read about the new technical categories for green zoned land, as announced by the Government at the end of October.

Read more>>

Are you in the residential red zone and confused by the terms in your settlement offer?

We’ve developed a handy glossary of the most commonly used terms in our residential red zone settlement offer packs. Click here to view the glossary.

NEXT STEPS FOR NZI CUSTOMERS IN THE RESIDENTIAL GREEN ZONE 28 October 2011

The Government today announced three new technical categories for flat land in the residential green zone.

These categories (TC1, TC2 and TC3) are based on ground conditions and may require different levels of land and foundation work to repair or rebuild your home.

In summary, properties in TC1 and TC2 can be built according to current guidelines, while properties zoned TC3 will require site-specific geotechnical investigations and new foundation designs.

To check your property’s zoning visit www.landcheck.org.nz

Details about the categories can be found on www.cera.govt.nz

The new classifications will help us plan our repair and rebuild timetable:
· We need to work out the effect each classification will have on foundations and other repairs.
· We may need to wait until the Department of Building and Housing releases its new foundation guidelines before starting work on any TC3 properties.

Thank you for your continued patience. We will be in contact with our customers in the coming weeks to further explain the implications of this announcement.

Earthquake claimant newsletter - October 2011
Click through to read about the progress achieved in the past 12 months and check out our comprehensive set of frequently asked questions.

Read more>>

Residential green zone update
August 2011: While the green zone classification means land is able to be rebuilt on, there are a number of factors affecting when this can happen. Read more >>

Earthquake claimant newsletter - August 2011 
29 August 2011: Click through to read about what will be in the residential red zone settlement letters, details on our current insurance information and conditions for Canterbury, and a quick update on the progress we’re making on our residential assessment timetable.
 
Read more>>

Update for earthquake claimants
We know it has been a difficult time for everyone in Canterbury, waiting for the outcome of their claims.

A letter with more information is being posted to you soon, but in the meantime, here is an overview of our assessment timetable for the residential zones.

Assessments in commercial areas cannot begin until the government has completed its land assessments in those areas. Read more >>

Government releases latest Christchurch land information
23 June 2011: The Government has released land information that categorises all greater Christchurch residential land based on its suitability for continued residential use following the earthquakes and aftershocks that began on 4 September 2010.

Land has been mapped into four zones – red, orange, green and white. Homeowners can check the zoning of their property via a website www.landcheck.org.nz or by contacting the government helpline on 0800 779 997. Further information is also available on the Canterbury Earthquake Recovery Authority (CERA)'s website www.cera.govt.nz

Click here for further information.

Underwriting changes following June 13 aftershocks  

Can I apply for a new policy in the Canterbury area?

Due to the large aftershocks experienced in the Canterbury region on 13 June 2011, we’re currently unable to offer quotes or new policies on any Home and Contents or Business policies that are not already insured by NZI. However, we are able to consider undamaged Motor Vehicles, Caravans, Trailers and Boats; although any new policy will be subject to a stand down period for earthquake cover. We continue to reassess this position and our focus remains on assisting existing NZI customers and assessing insurance cover for them on a case-by-case basis.

NZI Earthquake Claim Pack 
Getting started on your contents claim and claims for losses not covered by the EQC.

We’re working hard to help make the claim process as smooth as possible. While there's still a significant amount of coordination and consultation to take place with all parties on how land will be remediated, there are some practical things NZI customers can do to keep things moving - like getting started on contents claims and claims for losses not covered by the EQC.

Download our handy claim pack which includes:

• A guide to what the EQC covers and what NZI covers
• A checklist of typical household items to help you work out what you may need to replace 
• A claim form
• Helpful information and advice.

Even if you’ve already lodged a claim with NZI you may find the pack useful. The more information you can provide us with now, means we’ll have a head start when we get to your claim.

Christchurch Earthquake Claim Pack (pdf 824kb)

Insurance

Please lodge your claim with the EQC (0800 DAMAGE or 0800 326 243) and contact your broker. 

If your broker has been impacted please contact 0800 2BROKER (or 04-903 2752). 

What is covered under your policy? 
What does NZI cover and what does the EQC cover? (pdf 66kb)
Earthquake cover guide (pdf 873kb)

Useful Links
 
Civil Defence
A national state of emergency has been declared.

Red Cross
To make a donation directly to the Canterbury Earthquake Appeal.

The Salvation Army
To make a donation directly to the Canterbury Earthquake Appeal.

Christchurch City Council

Canterbury Earthquake

Helping children through the earthquake

EQC
New Zealand Government agency providing natural disaster insurance to residential property owners.

Department of Labour
Information to help businesses and their employees make good, safe, sensible and practical decisions in this difficult time (covering health and safety, payment of wages, leave for employees, flexible working arrangements, and problem solving support).

Twitter
Civil Defence: http://twitter.com/NZcivildefence

Christchurch City Council: http://twitter.com/ChristchurchCC

Environment Canterbury: http://twitter.com/ECan

State: http://twitter.com/jacki_johnson

Key Contacts

Earthquake Commission (EQC)
F 0800 DAMAGE (0800 326 243)
   www.eqc.govt.nz 

Earthquake Government Helpline (24 hours)
F 0800 779 997

NZI
F 0800 694 222 or 09-985 0167

If your broker has been impacted
F 0800 2BROKER (0800 227 6537) or 04-903 2752